Relationship Banker

Valley National Bank•South Orange, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers professional, solution-oriented customer service; assesses customers’ financial needs; recommends appropriate solutions; opens deposit accounts; and discusses loan products. The Relationship Banker also promotes online and mobile banking and works to meet service-quality standards and sales goals. The position performs customer transactions, maintains and balances a cash drawer, and uses teller equipment. It also serves as Vault Teller, managing branch cash levels and currency and coin orders, shipments, and distribution within established limits. The role supports and may oversee referrals, assists with coaching and mentoring branch staff, participates in community events and Community Reinvestment Act (CRA) initiatives, and reports significant issues or unusual customer activity to management. The employee must maintain knowledge of compliance and regulatory requirements and follow the bank’s code of conduct, policies, and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions, balancing customer satisfaction with the bank’s exposure to loss or fraud.
Ability to interpret written, oral, diagrammed, or scheduled instructions.
Strong understanding of retail banking and customer service, including the ability to engage customers in conversation about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
Experience with FIS/IBS (Integrated Banking Solutions).

Responsibilities

Grow existing customer relationships and acquire new customers through sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service aligned with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Establish customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, identify sales opportunities, and provide full-service support.
Open checking, savings, certificate of deposit (CD), and individual retirement account (IRA) accounts, and discuss or sell loan products.
Demonstrate online and mobile banking capabilities.
Meet customer expectations and service-quality standards.
Participate in and oversee the sales referral process to help ensure customer financial needs are met.
Assist management in coaching and mentoring branch staff.
Perform customer transactions efficiently while leveraging technology.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by maintaining adequate branch cash levels and managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank’s code of conduct, policies, and procedures.