Relationship Banker

Valley National Bank•New York, NY

13d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers professional, solution-oriented customer service; assesses customers’ financial needs; recommends suitable products and services; and supports customers with account opening and loan products. It also performs teller and vault functions, promotes digital banking, supports branch staff and community initiatives, and follows bank policies and regulatory requirements.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy.
Strong analytical, problem-solving, and decision-making skills for resolving complex customer issues.
Ability to make sound, timely decisions about customer transactions while balancing customer satisfaction against the bank’s exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to discuss products and services with customers.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new ones through consistent sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented service aligned with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to address their financial needs.
Build customer trust, assess needs, and recommend appropriate financial solutions.
Meet with customers to conduct financial needs assessments, identify sales opportunities, and provide full-service support.
Open checking, savings, certificate of deposit, and IRA accounts, and discuss or sell loan products.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards.
Participate in or oversee the sales referral process and assist management with coaching and mentoring branch staff.
Process customer transactions efficiently while using technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, distribution to tellers, and branch cash levels within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank’s code of conduct, policies, and procedures.