Relationship Banker

First Commonwealth Bank•Cincinnati, OH

27d

About The Position

As a First Commonwealth Relationship Banker, you help improve the financial lives of customers and their businesses by delivering a strong customer experience and supporting daily operations in the Financial Solutions Center. You solve customer issues from beginning to end, keep the Center running smoothly and efficiently, build relationships, assess customer needs, and identify financial solutions that support customers’ financial confidence. The role also involves developing professionally in partnership with your Manager through the Pathways progression. The work is organized around five essential functions: Champion Operations and Compliance (40%); Grow Consumer Relationships (25%); Deepen Consumer Relationships (25%); Personal Development (10%); and Customer Experience (a daily focus). Duties include protecting customer privacy and security, following cash-handling and control procedures, growing and maintaining customer relationships, identifying referrals and lending opportunities, completing training and development activities, and ensuring prompt resolution of customer concerns.

Requirements

High school diploma or equivalent.
Three or more years of relevant experience in a client-centric sales environment, with a proven record of exceeding assigned goals, delivering high-level client service, and meeting operational expectations.
Excellent communication skills; passion for helping others; motivation to learn; solutions-based sales skills; professionalism; resourcefulness; exceptional relationship-building skills; and ability to excel in a complex, dynamic environment.
Technological proficiency, including Microsoft Office, the Internet, mobile technology, and banking systems.
Register with and maintain current registration with the National Mortgage Licensing System & Registry (NMLS); required MU4R questions and registration apply.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customer privacy and security; discuss NSF/OD and other fee retention appropriately; follow cash-handling, teller-difference, dual-control, audit, internal-control, and company policy requirements.
Manage assigned Top 500 customers and use marketing campaigns to inform customers about products and promotions.
Ask for referrals and advocate for the Refer-A-Friend program; use BUILD and BUILD 2.0 with every account opening.
Stay connected with customers through onboarding and outbound calling; generate weekly appointments, including with prospects.
Identify partner referrals by asking purposeful questions and uncover consumer lending opportunities, with an emphasis on real-estate-secured lending.
Own personal development and progress toward Pathways completion; strengthen BUILD and BUILD 2.0 skills and product and digital-product knowledge.
Stay informed through Need2Know and First2Know, participate in peer coaching and role-play, and complete required training on time.
Live the company Mission and Core Values and champion its Customer Service Promise.
Promote team sales effectiveness through BUILD and consistent outbound calling.
Follow through promptly and serve as the single point of contact for problem resolution; apply the “One to say YES, two to say NO” rule.
Maintain high standards of conduct and account integrity for yourself and the team.