Relationship Banker

Old National Bank•South Bend, IN

About The Position

Old National Bank is hiring a Relationship Banker to build and strengthen client relationships through personalized financial advice and solutions. The role involves understanding client needs, providing guidance, and connecting clients with the bank’s products and services to support their financial goals. Relationship Bankers create a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution while contributing to banking center goals and consistent sales and service execution. They also build relationships in their communities and help enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. The position has two levels. Relationship Bankers build foundational skills in client engagement, sales, and banking operations, complete onboarding and learning requirements, and demonstrate readiness to advance to Relationship Banker II, typically within approximately 12 months. Relationship Banker II is a fully proficient role requiring the ability to manage client relationships independently, use consultative sales skills, and consistently meet or exceed performance expectations. Advancement depends on demonstrated capability, sustained performance, completion of learning paths, and required licensing. The listed salary range is $17.00 to $29.75 per hour. Actual offers may vary based on responsibilities, relevant skills and experience, education, and geographic location. Old National Bank describes itself as a community- and client-focused regional bank with more than $70 billion in total assets and a history dating to 1834.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that support client goals.
Partner with internal specialists to connect clients to broader bank capabilities when appropriate.
Deliver a high-quality, consistent client experience across interactions.
Achieve individual performance goals related to account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow established procedures to protect clients and the bank, including fraud prevention and risk awareness practices.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, training, learning paths, and licensing milestones within established timeframes.
For Relationship Banker II, independently manage client relationships, execute the full sales process, and consistently meet or exceed performance goals.