Relationship Banker

Old National Bank•Crookston, MN

11d

About The Position

The Relationship Banker builds and strengthens client relationships by providing personalized financial advice and solutions. The role involves understanding client needs, offering guidance, and connecting clients with Old National Bank products and services to help them meet their financial goals. Through proactive outreach, meaningful conversations, and effective problem resolution, the banker helps create a positive client experience and contributes to banking center relationship growth, sales, and service execution. Bankers also engage with their communities to develop relationships and support the bank’s reputation. Positions may be based at one banking center or support multiple locations within a market. The role has two levels. Relationship Bankers develop foundational client engagement, sales, and banking operations skills and are expected to complete onboarding, learning requirements, and licensing milestones. Relationship Banker II is a fully proficient role involving independent client relationship management, consistent performance against goals, and confident execution of the full sales process. Progression from Relationship Banker to Relationship Banker II is expected within approximately 12 months, based on training completion, demonstrated capability, and sustained performance. Old National Bank is a regional financial institution with over $70 billion in total assets. The organization emphasizes community involvement, social responsibility, inclusion, and its core values. The stated hourly salary range is $17.00 to $29.75; actual offers may vary according to responsibilities, skills, experience, education, and geographic location.

Requirements

High school diploma or equivalent.
Relationship Banker: at least 1 year of experience in retail, sales, service, or a client-facing role; banking experience is helpful but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.
Experience building relationships and delivering strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and work within banking policies and procedures.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Engage clients through proactive outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce products and services that support clients’ goals.
Connect clients with internal specialists and broader bank capabilities when appropriate.
Deliver a consistent, high-quality client experience across interactions.
Achieve individual performance goals for account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
Collaborate with team members, share best practices, and support team performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, learning paths, and licensing milestones within established timeframes.
At the Relationship Banker II level, independently manage client relationships and consistently meet or exceed performance expectations.