Relationship Banker

Glacier Bancorp, Inc.•Missoula, MT

11d•Onsite

About The Position

The Relationship Banker is the primary point of contact for customers in the branch, supporting market-share growth through new account acquisition, referrals, and relationship development. The role handles everyday financial transactions and recommends products and services suited to clients’ needs, managing customer interactions from start to finish. The position may require work at any of five branch locations in Missoula, Montana, and availability Monday through Friday between 7 a.m. and 6 p.m., plus one Saturday per month between 7 a.m. and 2 p.m. The role requires compliance with company policies and applicable laws and regulations, protection of customer information, participation in training and professional development, and consistent representation of the bank’s values and customer-service standards. Work is performed indoors in a climate-controlled shared work area with moderate noise. The position involves routine computer and office-equipment use, frequent standing and walking, and light physical demands, including occasionally exerting up to 25 pounds of force. Extended hours or off-site travel may be required when requested by management.

Requirements

High school diploma or GED.
At least 6 months of related experience in customer service, sales, and/or banking.
Working knowledge of standard office equipment.
Basic computer skills and working knowledge of, or ability to learn, word processing, spreadsheets, 10-key, and general computer applications.
Effective verbal and written communication skills, including polite and courteous phone skills and the ability to understand and follow complex instructions.
Ability to work independently and as part of a team, cooperate with others, resolve problems, and make decisions that support organizational effectiveness.
Professionalism and ability to develop and maintain positive working relationships and represent the bank positively.
Honesty, integrity, sound ethical judgment, and ability to follow standards of conduct.
Ability to maintain confidentiality and comply with bank policies and procedures.
Attention to detail and ability to follow guidelines, protocols, policies, procedures, and supervisory directives.
Adaptability, effective prioritization and organization, sound judgment, problem-solving ability, initiative, accountability, and reliable follow-through.
Ability to routinely work indoors in a climate-controlled shared work area with moderate noise.
Ability to perform the described physical functions, including frequent standing and walking, repetitive hand use, occasional sitting, standing, walking, lifting or reaching, and occasional exertion of up to 25 pounds.
Ability to operate routine office equipment and work at a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site when required or requested by management, and to climb or descend stairs in an emergency.
Close visual acuity for computer use, reading, preparing and analyzing data, and visual inspection.

Responsibilities

Receive and process customer transactions, including deposits, withdrawals, loan payments, cashier’s checks, money orders, and funds transfers; maintain and balance the cash drawer daily.
Open and close customer accounts, answer questions about bank products and services, and recommend offerings suited to clients’ financial needs.
Provide exceptional customer service and model First Security Bank’s “Welcome” tenets.
Engage with corporate growth strategies, initiatives, and partners.
Work at any of the five Missoula, Montana branch locations as needed.
Be available to work Monday through Friday between 7 a.m. and 6 p.m. and one Saturday per month between 7 a.m. and 2 p.m.
Support the Community Reinvestment Act through business-development efforts.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
Maintain strict confidentiality of customers’ personal and financial information.
Participate in training and feedback discussions, complete assigned OnCourse courses, and achieve passing scores by their due dates.
Represent the bank professionally and demonstrate its core values, including attendance, punctuality, flexibility, and adaptability.
Maintain regular, reliable, and timely attendance and perform other duties as assigned.