Relationship Banker

Valley Bank•East Farmingdale, NY

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented service and maintains strong knowledge of bank products and services to educate customers and recommend financial solutions. It conducts financial needs assessments, opens checking, savings, CD, and IRA accounts, discusses and sells loan products, and promotes online and mobile banking. The Relationship Banker processes customer transactions, maintains and balances a cash drawer, and uses teller scanning equipment, cash recyclers, cash dispensers, and coin machines. Serving as Vault Teller, the role manages currency and coin orders, shipments, and distribution to tellers within established limits. The position supports service quality and sales referral processes, assists management with coaching and mentoring branch staff, participates in community events and CRA initiatives, reports significant issues and unusual customer activity, and follows compliance requirements, the bank’s code of conduct, and all policies and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy when dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, timely decisions about customer transactions, weighing customer satisfaction against the bank’s exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new ones through consistent sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service.
Maintain knowledge of bank products and services, educate customers, and cross-sell to address their financial needs.
Build customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process to help ensure customer financial needs are met.
Assist management in coaching and mentoring branch staff.
Process customer transactions efficiently using technology; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management, while maintaining knowledge of compliance and regulatory requirements.
Adhere to the bank’s code of conduct and all policies and procedures.