Relationship Banker

Bank of America•Shoreline, WA

9d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker helps clients with their financial needs while supporting the bank’s Responsible Growth goals. The role engages clients in the financial center lobby, educates them about and assists with self-service banking options, and processes cash transactions accurately and efficiently when needed. Through in-depth conversations, the banker learns about clients’ financial and life priorities and connects them with relevant solutions. The position is based in an in-office financial center environment and requires 40 hours per week, with weekend and/or extended-hour availability as needed.

Requirements

High School Diploma, GED, secondary school, or equivalent.
Strong work ethic, motivation, self-starting attitude, and focus on results while acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment to improving clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions through mobile banking, online banking, ATMs, and other self-service resources.
Accurately and efficiently process cash transactions as needed.
Hold in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals.
Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines and comply with applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and networks.
Effectively manage financial center traffic, appointments, and outbound calls.
Drive the client experience.
Manage cash responsibilities.