Relationship Banker

Farmers National Bank•Danville, KY

10h•$28,837 - $40,372

About The Position

The Universal Banker is a retail branch position focused on using a consultative advising process to identify and meet customers’ and prospects’ financial needs. The role emphasizes customer experience, helping customers with all aspects of banking, acquiring new accounts, and deepening existing relationships through activities including lobby management. The position also processes teller transactions and contributes as a member of the office staff. The schedule is Monday through Thursday, 8:00 a.m.–4:15 p.m.; Friday, 8:00 a.m.–6:15 p.m.; and Saturday, 8:45 a.m.–12:15 p.m. The position works 40 hours per week and two Saturdays per month.

Requirements

A college degree, sales and service experience providing transferable skills, or a combination of education and experience.
Several years of experience as a Teller/CSR in a financial institution or equivalent experience.
Ability to develop comfort with new account acquisition and/or cross-selling to established customers.
Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
Ability to professionally represent Farmers National Bank in appearance and verbal and written communication.
Ability to develop working knowledge of Retail policies and procedures and use good judgment to make sound decisions.
Strong interpersonal and communication skills.
Ability to use office equipment, including a calculator and computer.

Nice To Haves

Financial industry and cash-handling experience.
Classes covering general banking, deposit documentation, compliance, and some supervisory training.

Responsibilities

Consistently meet or exceed monthly and quarterly goals set by management.
Maintain current working knowledge of the full line of Retail products and services, and seek assistance for further development as needed.
Use consultative advising to build customer profiles, identify short- and long-term financial needs, and deepen and retain relationships.
Use approved tools to proactively contact customers and schedule periodic financial reviews.
Build close working relationships with assigned lending and investment partners, referring customers when appropriate.
Work with the branch team to meet or exceed customer experience goals by following key behaviors with every customer.
Meet with the Manager to align daily activities with branch objectives.
Participate in morning focus meetings and staff meetings.
Promote customer satisfaction through a friendly, helpful, and professional demeanor.
Answer customer questions confidently and take ownership of customer issues.
Respond to customer inquiries and service issues in a timely manner, generally within 24 hours.
Maintain confidentiality and a position of trust and responsibility.
Follow the Farmers National Bank Code of Business Conduct and Ethics and related policies, maintaining ethical behavior.
Follow established policies and procedures when opening and servicing Retail products.
Facilitate opening and closing procedures as a member of the platform staff when necessary.
Help maintain efficient branch operations.
Review account documentation for accurate and complete signatures and identifying information.
Ensure account documentation is imaged in a timely manner.
Process teller transactions and maintain a personal balancing record in accordance with policy.
Perform other related duties as assigned.
Perform job duties in accordance with applicable laws and regulations, including BSA requirements.