Relationship Banker

Northwest Bank•Hershey, PA

9d•Onsite

About The Position

At Northwest Bank, the Relationship Banker is the face of the organization and helps bring the customer experience to life. The role creates meaningful connections through financial conversations, combining financial expertise with a people-first approach to make banking easy, personal, and empowering. It is an opportunity to grow and learn while supporting customers and financial center operations.

Requirements

High school diploma or equivalent preferred.
Customer service, retail, or sales experience preferred.
Strong, clear communication skills and a people-focused approach.
Curiosity and motivation to learn and grow.
Comfort leading deeper financial conversations that align customer needs with solutions.
Attention to detail and confidence with technology.
Team-player attitude and a positive, professional presence.

Nice To Haves

High school diploma or equivalent.
Customer service, retail, or sales experience.

Responsibilities

Serve as a trusted point of connection in the financial center and create seamless customer experiences.
Partner with teammates to maintain a welcoming, customer-ready environment.
Ask purposeful questions and listen to understand customers’ financial goals.
Provide guidance to help customers make informed financial decisions.
Guide customers through account selection and opening accurately and efficiently.
Recommend products and services that support customers’ financial goals.
Complete transactions accurately and efficiently, with attention to detail.
Build customer relationships through proactive follow-up, reliability, and personalized service.
Build new relationships through community involvement, referrals, and networking.
Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
Meet performance goals related to customer experience, growth, and financial wellness.
Maintain operational soundness by following policies, procedures, and risk-management practices.
Ensure compliance with Northwest policies and procedures and applicable federal and state regulations.
Use Microsoft Office, computer applications, and department-specific software to maximize technology tools and efficiency.
Work as part of a team and support financial center operations.
Perform other duties as assigned.