Relationship Banker

Old National Bank•Saline, MI

About The Position

Old National Bank seeks a Relationship Banker to build and strengthen client relationships by providing personalized financial advice and solutions. The role involves understanding client needs, connecting clients with appropriate bank products and services, and creating a positive experience through proactive outreach, meaningful conversations, and effective problem resolution. The banker contributes to banking center performance by growing relationships, meeting individual and team goals, and delivering consistent sales and service execution. Relationship Bankers also build relationships in their communities and support the bank’s reputation. Positions may serve one banking center or multiple locations within a market. The position has two levels. A Relationship Banker develops foundational client engagement, sales, and banking operations skills, completes onboarding and required learning and licensing, and is expected to demonstrate readiness to advance to Relationship Banker II within approximately 12 months. A Relationship Banker II is fully proficient, independently manages client relationships, demonstrates consultative sales ability, and consistently meets or exceeds performance expectations. Advancement depends on demonstrated capability, sustained performance, and completion of required learning paths and licensing. The listed salary range is $17.00 to $29.75 per hour. Actual offers may vary based on responsibilities, skills, experience, education, and geographic location.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: At least 1 year of experience in retail, sales, service, or client-facing work; banking experience is a plus but not required.
Relationship Banker II: At least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree preferred.
Bilingual proficiency in Spanish preferred but not required.
Banking experience is a plus for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Engage clients proactively through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that support client goals.
Partner with internal specialists to connect clients to broader bank capabilities when appropriate.
Deliver a high-quality, consistent client experience across interactions.
Achieve individual performance goals for account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continue developing skills and knowledge to improve performance and client outcomes.
Complete onboarding, training, learning-path, and licensing requirements within established timeframes.
For Relationship Banker II, independently manage client relationships, execute the full sales process, cross-sell, and make partner referrals.