Relationship Banker, bilingual Russian or Spanish preferred

Bank of America • Vancouver, WA

1d • $25 - $27 • Onsite

About The Position

At Bank of America, the Relationship Banker helps make clients’ financial lives better by engaging with them in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and processing cash transactions accurately and efficiently as needed. The role includes having in-depth conversations with clients to understand their financial and life priorities and connecting them with solutions that meet their goals. The position is based at the Orchards financial center in Vancouver, Washington, and follows Bank of America’s in-office culture and role-specific expectations. It is a 40-hour-per-week, first-shift role.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• Strong work ethic, motivation, and focus on results while acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment to delivering an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Ability to educate clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
• Ability to work 40 hours per week.

Nice To Haves

• Russian or Spanish bilingual ability is preferred.
• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities and comply with applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby and educate and assist them with transactions through self-service resources such as mobile banking, online banking, or ATMs.
• Process cash transactions for clients accurately and efficiently as needed.
• Have deep conversations with clients to understand their financial and life priorities and connect them to solutions that meet their financial goals.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED