Relationship Banker - Bilingual Spanish Language Preferred

Bank of America • Kirkland, WA

3d • Onsite

About The Position

At Bank of America, Relationship Bankers engage clients in the lobby, educate and assist them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately process cash transactions as needed. They have in-depth conversations with clients to understand financial and life priorities and connect them with solutions that support their financial goals. The role also involves managing financial-center traffic, appointments, and outbound calls; partnering with specialists in small business, lending, and investments; and delivering a strong client experience while following applicable processes, laws, and regulations.

Bank of America describes its culture as focused on Responsible Growth, inclusion, collaboration, career development, and teammate well-being. The company maintains an in-office culture, with flexibility based on role responsibilities and business needs. This position is based at one of the listed financial centers in Kirkland or Woodinville, Washington. It is a 40-hour-per-week, first-shift role. Weekend and/or extended hours may be required, and scheduling may include another financial-center location within a reasonable distance. Spanish language ability is preferred.

The role pays $25.00–$26.77 per hour. Offers are determined based on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible and includes access to paid time off and other employee resources and support.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Collaborates effectively and builds and nurtures strong relationships.
• Demonstrates passion, commitment, and drive to improve clients’ financial lives.
• Confidently identifies solutions for new and existing clients based on their needs.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidently educates clients on simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Follows established processes and guidelines and applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the client’s best interest.
• Must be able to work weekends and/or extended hours; scheduling may include any financial-center location within a reasonable distance.
• Spanish language ability is preferred, as indicated in the job title.

Nice To Haves

• Experience in financial services and knowledge of financial-services products and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
• Spanish language ability.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Hold conversations with clients to understand their financial and life priorities and connect them with solutions that meet their goals.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, applicable laws, and regulations, acting in the best interests of clients and the bank.
• Execute the bank’s risk culture and strive for operational excellence.
• Partner with experts in small business, lending, and investments to grow business knowledge and networks.
• Manage financial-center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED