Relationship Banker - Bilingual Spanish Language Preferred
About The Position
At Bank of America, Relationship Bankers help make financial lives better through client connections and responsible growth. The role engages clients in the financial center lobby, educates them about and assists with self-service transactions through mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals. The role also contributes to an inclusive, collaborative in-office culture and supports clients, teammates, communities, and shareholders. This position is based at specified Bank of America financial centers in Edmonds, Lynnwood, or Mill Creek, Washington. It is a 40-hour-per-week, first-shift role. The hourly pay range is $25.00–$26.77, with offers determined by experience, education, and skill set. Compensation is base salary and is not incentive eligible. The position is benefits eligible.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic, a focus on results, and a commitment to acting in the client’s best interest.
- Collaborate effectively and build and nurture strong relationships.
- Show passion, commitment, and drive to improve clients’ financial lives.
- Confidently identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and feel comfortable engaging with all clients.
- Learn and adapt to new information and technology platforms.
- Educate clients on conducting simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
- Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines and applicable laws and regulations.
- Manage time and capacity efficiently.
- Focus on results while acting in the client’s best interest.
- Work weekends and/or extended hours; scheduling may include any financial center location within a reasonable distance.
- Have a high school diploma, GED, secondary school credential, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.
- Bilingual Spanish language skills are preferred.
Responsibilities
- Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
- Accurately and efficiently process cash transactions for clients as needed.
- Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their financial goals.
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, and comply with applicable laws and regulations.
- Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience and manage cash responsibilities.
Benefits
- Benefits eligibility.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
