Relationship Banker - Bilingual Spanish Language Preferred

Bank of America • Bainbridge Island, WA

2d • Onsite

About The Position

At Bank of America, the Relationship Banker helps make clients’ financial lives better by engaging them in the financial center lobby, educating them about banking options, and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role processes cash transactions accurately and efficiently as needed and has in-depth conversations with clients to understand their financial and life priorities and connect them with suitable solutions.

The position supports the bank’s Responsible Growth goals and risk culture, drives a strong client experience, and follows established processes, applicable laws, and regulations. Bank of America emphasizes an inclusive, collaborative in-office culture, career development, and teammate wellness. This role is based at the Bainbridge Island financial center in Washington, works 40 hours per week on first shift, and may require weekend or extended hours and scheduling at a nearby financial center.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results while acting in clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently and focus on results in clients’ best interests.
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

• Bilingual Spanish language skills preferred.
• Experience in financial services and knowledge of the industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
• Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions as needed.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Partner with experts in small business, lending, and investments to grow business knowledge and networks.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

Benefits

• Benefits-eligible role.
• Paid time off.
• Affordable, competitive, and flexible benefits.
• Resources and support for employees’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED