Relationship Banker - Bilingual Spanish Language Preferred

Bank of America • Kirkland, WA

4d • $25 - $27 • Onsite

About The Position

At Bank of America, Relationship Bankers help clients make their financial lives better by engaging them in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processing cash transactions as needed. The role involves having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that support their financial goals. The position is in-office and emphasizes collaboration, client service, operational excellence, and responsible growth.

The role is based at financial centers in Kirkland and Woodinville, Washington. It is a 40-hour-per-week, first-shift position. Candidates must be able to work weekends and/or extended hours and may be scheduled at a financial center within a reasonable distance. The listed hourly pay range is $25.00–$26.77, with offers based on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible and includes access to paid time off and other employee benefits and support.

Requirements

• Minimum education: High school diploma, GED, secondary school, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results and client interests.
• Collaborates effectively and builds and nurtures strong relationships.
• Demonstrates passion, commitment, and drive to improve clients’ financial lives.
• Confidently identifies solutions for new and existing clients based on their needs.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Able to educate clients on conducting simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
• Applies critical-thinking and problem-solving skills to meet client needs.
• Follows established processes and guidelines and applicable laws and regulations.
• Efficiently manages time and capacity while focusing on results and acting in clients’ best interests.
• Must be able to work weekends and/or extended hours and may be scheduled at any financial center location within a reasonable distance.

Nice To Haves

• Spanish language skills are preferred.
• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions through mobile banking, online banking, ATMs, and other self-service resources.
• Accurately and efficiently process cash transactions as needed and manage cash responsibilities.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them to appropriate solutions.
• Build relationships with clients to meet their financial needs and drive the client experience.
• Execute the bank’s risk culture and strive for operational excellence.
• Follow established processes and guidelines, and comply with applicable laws and regulations.
• Partner with small business, lending, and investment experts to grow business knowledge and networks.
• Manage financial center traffic, appointments, and outbound calls effectively.

Benefits

• Benefits eligibility
• Paid time off
• Affordable, competitive, and flexible benefits
• Resources and support for employees’ physical, emotional, and financial wellness

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED