Relationship Banker

Bank of America•Florissant, MO

3d•Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the financial center lobby, educates them about and assists them with self-service options such as mobile banking, online banking, and ATMs, and accurately and efficiently processes cash transactions as needed. The role includes having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that support their financial goals. The position is open across the market, and the specific financial center location will be based on business needs. New hires train at one financial center and may then move to another location within a reasonable commuting distance of home, as permitted by applicable law. Bank of America describes its workplace approach as in-office, supporting collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

High School Diploma, GED, secondary school qualification, or equivalent.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and a focus on results and clients’ best interests.
Collaborate effectively and build and nurture strong relationships.
Show passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and be comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Confidently educate clients on simple banking transactions using self-service technologies, including ATMs, online banking, and mobile banking.
Apply critical thinking and problem-solving skills to meet clients’ needs.
Manage time and capacity efficiently.
Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant Associate’s degree, such as business management, business administration, or finance.
Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and complying with applicable laws and regulations.
Grow business knowledge and professional networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with self-service banking resources.
Have conversations with clients to understand their financial and life priorities and connect them with appropriate solutions.
Work weekends and/or extended hours when scheduled, potentially at a financial center within a reasonable distance.