Relationship Banker

Valley National Bank•Cliffside Park, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented service and helps customers understand the bank’s products and services, assess their financial needs, and find appropriate solutions. Responsibilities include opening deposit accounts, discussing and selling loan products, promoting online and mobile banking, and meeting service quality and customer expectations. The position also performs customer transactions, maintains and balances a cash drawer, and serves as Vault Teller by managing branch currency and coin levels, orders, shipments, and distribution within established limits. It participates in the sales referral process, supports coaching and mentoring of branch staff, takes part in community events and CRA initiatives, and reports significant matters or unusual customer activity to management. The Relationship Banker must follow the bank’s code of conduct, policies, procedures, and applicable compliance and regulatory requirements.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions, balancing customer satisfaction with the bank’s exposure to loss or fraud.
Ability to interpret instructions presented in written, oral, diagram, or schedule form.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service in alignment with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell products to meet their financial needs.
Build customer trust, identify needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service customer support.
Open checking, savings, CD, and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards.
Participate in or oversee the sales referral process to help ensure customer financial needs are met.
Assist management in coaching and mentoring branch staff.
Perform customer transactions efficiently while using technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by maintaining adequate branch cash levels and managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank’s code of conduct, policies, and procedures.