Relationship Banker

East West Bank • Glendale, CA

11d

About The Position

The Relationship Banker is part of East West Bank’s branch team, delivering a high-quality, high-touch, and high-tech relationship banking experience. The role assists customers with financial needs and transactions across in-person, online, and mobile platforms; guides junior branch staff; and supports the Assistant Branch Manager in achieving sales, service, and operational excellence. East West Bank provides ongoing training to expand business knowledge, digital skills, and customer relationship-building capabilities.

Requirements

• High school diploma or GED required.
• At least 3 years of customer service, teller, or sales experience in the banking and/or financial services industry.
• Strong working knowledge of branch operations.
• Familiarity with standard branch technology and teller equipment.
• Strong problem-solving, decision-making, and customer-service skills.
• Legal authorization to work in the United States; visa sponsorship is not offered.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Assist customers with financial needs and transactions, including cash withdrawals, deposits, transfers, and loan payments across available platforms.
• Provide strong customer service and resolve escalated client complaints or issues promptly and effectively.
• Support branch customers with bank products and services, including safe deposit box management, merchant, vault and ATM processing, foreign currency exchange, and new account opening.
• Train junior branch staff to identify referral and sales opportunities and comply with bank policies and procedures.
• Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessments and cross-selling bank products.
• Use digital resources and technologies to optimize customers’ digital banking experience.
• Inform and educate clients about conducting simple transactions through online banking, mobile banking, and ATMs.
• Provide backup support to the Assistant Branch Manager, including branch certifications and audits.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED