Relationship Banker

Bank of America • Carson City, NV

1d • Onsite

About The Position

At Bank of America, Relationship Bankers help clients make financial decisions and conduct banking transactions while advancing the bank’s purpose of helping make financial lives better. The role engages clients in the financial center lobby, educates them on self-service options, and assists with transactions. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with relevant solutions.

This position is open across the market, and the specific financial center assignment depends on business needs. New hires train at one financial center and may then move to another location within a reasonable commuting distance of home, as permitted by applicable law. The position follows a first-shift schedule and requires 40 hours per week. Weekend and/or extended hours may be required, and scheduling may take place at any financial center within a reasonable distance.

Requirements

• High school diploma, GED, secondary school qualification, or equivalent.
• Strong work ethic, motivation, self-starting ability, and focus on results while acting in clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment and drive to deliver experiences that improve clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple transactions using self-service technologies, including ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
• Hiring is subject to FDIC-related restrictions concerning specified criminal history.

Nice To Haves

• Experience in financial services and knowledge of financial services products and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Build relationships with clients and understand their financial needs and priorities.
• Connect clients to solutions that support their financial goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Follow established processes and guidelines, applicable laws, and regulations.
• Partner with experts in small business, lending, and investments to grow business knowledge and networks.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive a positive client experience.
• Manage cash responsibilities.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED