Relationship Banker - Camden Market

Bank of America • Williamstown, NJ

3d • Onsite

About The Position

At Bank of America, the Relationship Banker helps clients with their financial needs while supporting the company’s commitment to Responsible Growth and an inclusive, caring workplace. The role is based in an in-office financial center environment, with expectations guided by the position’s responsibilities and business needs.

The banker engages clients in the lobby, educates them about and assists with self-service banking options such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. Through conversations with clients, the banker learns about their financial and life priorities and connects them with appropriate solutions. The position also involves managing financial center traffic, appointments, outbound calls, and cash responsibilities, while following established processes and applicable laws and regulations.

This is a first-shift position scheduled for 40 hours per week. Weekend and/or extended hours may be required, and the employee may be scheduled at any financial center location within a reasonable distance.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
• Collaborate effectively and build and nurture strong relationships.
• Show passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Identify solutions for new and existing clients based on their needs.
• Communicate effectively and confidently and feel comfortable engaging with all clients.
• Learn and adapt to new information and technology platforms.
• Educate clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Apply critical thinking and problem-solving skills to meet clients' needs.
• Follow established processes and guidelines and applicable laws and regulations.
• Manage time and capacity efficiently and focus on results while acting in the client's best interest.
• Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, acting in clients' and the bank's best interests and adhering to applicable laws and regulations.
• Partner with experts in small business, lending, and investments to grow business knowledge and networks.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities and accurately and efficiently process cash transactions as needed.
• Engage clients in the lobby and educate and assist them with self-service banking resources, including mobile banking, online banking, and ATMs.
• Have in-depth conversations with clients about their financial and life priorities and connect them to solutions that meet their financial goals.

Benefits

• Paid time off.
• Access to resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED