Relationship Banker

F.N.B. Corporation•Bedford, OH

16d•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The Relationship Banker follows FNB policies, procedures, strategies, and Core Values, and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging leads, and making outbound calls. It recommends and cross-sells bank products and services, works toward individual weekly sales and referral goals, and incorporates FNB digital products and services into customer interactions. The role uses approved branch technology to maintain data quality and completes the lifecycle of new and existing customer relationships according to consumer bank standards. It also performs routine operational duties, including teller transactions, and other assigned duties and projects. All employees are responsible for managing risks encountered in their work in accordance with F.N.B. Corporation’s risk management program and for complying with regulatory laws and company procedures. The role may require overnight travel for training, particularly during onboarding. Candidates must be legally authorized to work in the United States; FNB will not sponsor employment-based visas for this position.

Requirements

High school diploma or GED.
0 years of job-related experience required; experience in a related position is listed among the skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Sales and customer service skills.
Must obtain a Nationwide Mortgage Licensing System and Registry Identifier; it is listed as preferred but will be required.

Nice To Haves

Knowledge of banking policies, procedures, consumer products, and services.
Nationwide Mortgage Licensing System and Registry Identifier (preferred, but required).

Responsibilities

Promote sales by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell Bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.