Relationship Banker

Old National Bank•Sycamore, IL

26d•Onsite

About The Position

Old National Bank’s Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, providing guidance, and connecting clients with the bank’s products and services to support their financial goals. Through proactive outreach, meaningful conversations, and effective problem resolution, the Relationship Banker contributes to a positive client experience and to banking center growth and performance. The position may be based in one banking center or support multiple locations within a market. There are two levels. A Relationship Banker develops foundational client engagement, sales, and banking operations skills, completes onboarding and learning requirements, and works toward Relationship Banker II readiness within approximately 12 months. A Relationship Banker II is fully proficient, independently manages client relationships, demonstrates consultative sales capability, and consistently meets or exceeds performance expectations. Both levels execute transactions and servicing activities accurately and in compliance with policies, work toward defined performance goals, and collaborate across banking centers as needed. Old National Bank is a regional bank with more than $70 billion in total assets. The company describes itself as community- and client-focused and supports community involvement, charitable giving, and inclusion through employee-led Impact Network Groups.

Requirements

High school diploma or equivalent.
Relationship Banker: at least 1 year of experience in retail, sales, service, or another client-facing environment; banking experience is a plus but is not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.
Ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Engage clients through proactive outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce products and services that support client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a consistent, high-quality client experience across interactions.
Achieve individual performance goals for account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud prevention and risk awareness practices.
Collaborate with teammates, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete onboarding, required learning paths, training, and licensing milestones within established timeframes.