Relationship Banker

Old National Bank•Gary, IN

14d

About The Position

Old National Bank is hiring a Relationship Banker to build and strengthen client relationships through personalized financial advice and solutions. The role focuses on understanding client needs, offering guidance, and connecting clients with the bank’s products and services to help meet their financial goals. Through proactive outreach, meaningful conversations, and effective problem resolution, the Relationship Banker delivers a positive client experience and contributes to banking center growth and team performance. The role also involves building community relationships and supporting the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. There are two levels. Relationship Bankers develop foundational client engagement, sales, and banking operations skills, complete onboarding and learning requirements, and work toward progression to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role requiring independent client relationship management, consistent performance, consultative sales capability, operational accuracy, and completion of the required learning path or equivalent experience. Advancement depends on demonstrated capability, sustained performance, and completion of required learning and licensing milestones. The position’s stated salary range is $17.00 to $29.75 per hour. Actual offers may vary based on responsibilities, skills and experience, education, and geographic location.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree preferred.
Bilingual proficiency in Spanish preferred.
Banking experience is a plus for the Relationship Banker level.
Equivalent experience may qualify for Relationship Banker II in place of completing the Relationship Banker learning path.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Engage clients through proactive outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce products and services that meet client goals.
Partner with internal specialists to connect clients to broader bank capabilities when appropriate.
Deliver a high-quality, consistent client experience across interactions.
Achieve individual goals for account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing accurately and in compliance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete onboarding, required learning, training, and licensing milestones within established timeframes.
For Relationship Banker II, independently manage and deepen client relationships, execute the full sales process, and consistently meet or exceed performance goals.