Relationship Banker

FIRSTAR BANK•Muskogee, OK

About The Position

The Relationship Banker builds and retains meaningful customer relationships by applying financial knowledge to recommend solutions suited to customers’ needs. This dual-role position contributes to branch success by opening new accounts and providing friendly, personalized service, while also processing routine financial transactions and maintaining deposit and loan accounts. The banker assesses customers’ banking needs, develops customer profiles, maintains regular contact, and works to grow and strengthen relationships. The role includes identifying and retaining at-risk customers, partnering with other bank departments on sales opportunities and customer experience, addressing concerns, and participating in bank and community initiatives. The employee also cross-trains as a Service Banker, provides backup coverage as needed, and helps train less experienced employees.

Requirements

At least four years of face-to-face customer service experience.
At least two years of experience as a Service Banker or in an equivalent role.
High school diploma or equivalent.
Ability to identify customer needs and present banking solutions and products.
Ability to recognize closing opportunities and retain and grow customer relationships.
Ability to initiate customer contact by letter, email, telephone, or in person.
Ability to build professional relationships with coworkers and customers.
Interpersonal and service-oriented skills and aptitude.
Excellent written and oral communication skills, including attentive listening and the ability to translate knowledge into a written business case.
Ability to exercise independent judgment, analyze information quickly and accurately, and make decisions.
Responsiveness in a fast-paced, changing environment, with strong organizational skills and a service-oriented mindset.
High level of professionalism, integrity, and work ethic; ability to maintain confidentiality.
Strong computer skills and proficiency in Microsoft Word, Excel, and Outlook.
Initiative and self-motivation.

Responsibilities

Maintain advanced knowledge of current bank products and services and provide accurate guidance to customers.
Open new accounts accurately and efficiently according to customer requirements.
Process routine financial transactions, including deposits, withdrawals, loan payments, and cashier’s checks, in compliance with regulations and internal procedures.
Establish and maintain member deposit and loan accounts.
Perform follow-up activities and outbound calls for new and existing members.
Maintain knowledge of and comply with applicable regulatory requirements, internal policies, and procedures.
Expand and retain new and existing customer relationships.
Assess customers’ banking needs and recommend guidance and products that support their financial position.
Build thorough customer profiles and maintain frequent personal, phone, or email contact.
Proactively identify and retain at-risk customers.
Partner with other bank departments to identify sales opportunities and provide a positive customer experience.
Address member concerns promptly and escalate them to leadership when appropriate.
Use advertising leads, lists, personal contacts, referrals, and the bank and branch customer base to build a book of business.
Answer incoming calls promptly and professionally.
Open safe deposit boxes when necessary.
Cross-train as a Service Banker and provide backup coverage when needed.
Research accounts for customers as necessary.
Train less experienced employees effectively.
Complete required annual training and maintain role-relevant knowledge.
Participate in bank and community initiatives that strengthen visibility and reinforce the bank’s community commitment.
Perform additional responsibilities assigned in support of the bank’s priorities and objectives.