Relationship Banker

Columbia Bank • Sacramento, CA

13d • Onsite

About The Position

Relationship Bankers build meaningful, long-term client relationships by providing customized financial solutions and sound advice, often in collaboration with internal Bank partners. They engage clients and prospects in financial reviews, identify additional needs, make recommendations, and follow through on commitments while delivering service in alignment with the bank’s Breakthrough Client Service Standards. They help customers meet their banking needs through digital and traditional solutions and are expected to be active in the community.

The Relationship Banker is the branch’s primary associate for opening new deposit accounts and originating consumer loans, and may originate some small business loans. The role builds and maintains a loan and deposit portfolio, educates customers about services provided by internal partners, and conducts proactive outbound calls and business development activities. The banker develops a prospect pipeline, may partner with the branch Manager on community business development meetings, and independently supports and resolves client issues involving digital products and services. Community support may include events during or after business hours, weekends, volunteerism, and other sponsorship activities.

The position may require authorization to act as a Bank MLO and registration under SAFE Act requirements. It is limited to open-end transactions, such as home equity lines of credit; the position is not authorized to act as a Bank Closed-End MLO.

Requirements

• High school diploma or GED.
• At least 2 years of banking and/or demonstrated sales experience.
• At least 2 years developing current and new client relationships, achieving sales goals, and building referral sources in a banking or retail environment, with client service and cash handling experience.
• At least 2 years in a lending function involving loan origination and processing.
• In-depth knowledge of consumer and business products and services.
• Demonstrated proficiency in consumer and business lending, including consumer lending and basic business lending skills.
• Ability to understand cash flow, financial statements, and market risk.
• Ability and desire to build technology skills across delivery channels, including online banking platforms, Bill Pay, E-Statements, mobile banking, ATM, and business banking applications.
• If acting as a Bank MLO, register as an MLO in compliance with SAFE Act requirements.

Responsibilities

• Build meaningful, long-term client relationships by providing customized solutions and sound financial advice.
• Engage clients and prospects in client and business financial reviews to provide solutions and identify additional financial needs.
• Make recommendations and follow through on commitments to clients while delivering service aligned with the bank’s Breakthrough Client Service Standards.
• Educate customers on digital and traditional banking solutions.
• Open new deposit accounts and originate consumer loans, as well as some small business loans.
• Build and maintain a loan and deposit portfolio.
• Educate customers about services originated by internal partners, such as Treasury Management services.
• Conduct proactive outbound calls to current and prospective consumer and small business customers.
• Develop a pipeline of prospects through in-branch and outbound business development activities.
• Partner with the branch Manager on outbound community business development meetings when appropriate.
• Independently support and resolve client issues involving digital products and services.
• Support the community through events, volunteerism, and other forms of community sponsorship, which may occur during or after business hours and on weekends.

Benefits

• Competitive incentive plan
• Professional development through tailored premier banker programs
• Career growth paths
• Medical, dental, and vision plans
• 401(k) retirement savings plan with employer match for qualifying associate contributions
• Employee assistance program
• Life insurance
• Disability insurance
• Tuition assistance
• Mental health resources
• Identity theft protection
• Legal support
• Auto and home insurance
• Pet insurance
• Access to an online discount marketplace
• Paid vacation, sick days, volunteer days, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED