Relationship Banker

First National Bank Of Pennsylvania•Slippery Rock, PA

4d•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently fulfills customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging leads, and making outbound calls. It includes recommending and cross-selling bank products and services, meeting individual weekly sales and referral goals, incorporating FNB digital products and services into customer interactions, and maintaining accurate data using approved branch technology. The Relationship Banker completes the lifecycle of new and existing relationships in accordance with consumer bank standards and performs routine operational work, including teller transactions. Employees are also responsible for managing and monitoring risks and complying with regulatory requirements and company procedures. A high school diploma or GED is required. No minimum years of job-related experience are specified. The role requires customer service, communication, organizational, analytical, interpersonal, and detail-oriented skills, as well as the ability to use a personal computer and job-related software. A Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required. Overnight travel may be required for training, particularly during onboarding. Employment-based visa sponsorship is not provided; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Nationwide Mortgage Licensing System and Registry identifier; preferred, but required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier is preferred, although it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services appropriately.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, according to established policies and procedures.
Manage and monitor daily business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.
Perform other related duties and projects as assigned.