Relationship Banker

F.N.B. Corporation•Pittsburgh, PA

21d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes customer service and sales by greeting customers, identifying service and product needs, leveraging sales leads, making outbound calls, and recommending Bank products and services. It also incorporates FNB digital products and services into customer interactions, maintains accurate customer and referral data using approved branch technology, and completes the lifecycle of new and existing relationships according to consumer bank standards. Routine operational duties include traditional teller transactions and other tasks performed under established policies and procedures. All employees are responsible for serving as risk managers by understanding, reporting, responding to, managing, and monitoring risks as required by F.N.B. Corporation’s risk management program. Compliance with regulatory laws and company procedures is required. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier preferred.

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend Bank products and services through selling and cross-selling.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.