Relationship Banker

Bank of America • Colorado Springs, CO

12d • Onsite

About The Position

At Bank of America, the Relationship Banker helps clients make informed progress toward their financial goals while supporting the bank’s commitment to Responsible Growth and an inclusive, collaborative workplace. The position engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions when needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with appropriate solutions.

The position is open across the market. The specific financial center will be determined by business needs. A new hire will train at one financial center and may then work at another location within a reasonable commuting distance of home, as permitted by applicable law. The role is in-office and may require weekend or extended-hour work, including scheduling at a nearby financial center. It is a 40-hour-per-week, first-shift position. The stated hourly pay range is $25.00–$26.77; offers depend on experience, education, and skill set. The role has a base salary and is not incentive eligible. It is currently benefits eligible.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in clients’ best interests.
• Ability to collaborate effectively, get things done, and build and nurture strong relationships.
• Passion, commitment, and drive to improve clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently and focus on results while acting in clients’ best interests.
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Engage clients in the financial center lobby and educate and assist them with transactions using self-service resources such as ATMs, online banking, and mobile banking.
• Accurately and efficiently process cash transactions for clients as needed.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their financial goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Benefits

• Benefits eligible; the company states that it provides industry-leading benefits, paid time off, and resources and support for employees.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED