Relationship Banker

F.N.B. Corporation•Aliquippa, PA

24d•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The position executes branch leads at the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The role promotes sales by greeting customers, identifying service and product needs, leveraging leads, making outbound calls, recommending and cross-selling bank products and services, and incorporating FNB digital products into customer interactions. The Relationship Banker also maintains data quality and completes the lifecycle of new and existing customer relationships according to consumer bank standards. Routine operational duties include traditional teller transactions and other tasks performed under established policies and procedures. The position includes risk-management and regulatory-compliance responsibilities. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is required; it is listed as preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier (noted as preferred, but also stated to be required).

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks as required by F.N.B. Corporation’s risk management program.
Comply with applicable regulatory laws, guidelines, and company procedures.