Relationship Banker

MVB Bank • Fairmont, WV

22d

About The Position

The Relationship Banker welcomes clients and builds relationships by providing an extraordinary experience with every interaction. The role primarily involves opening accounts, account servicing and maintenance, and processing transactions. It is intended as an initial step toward becoming an experienced relationship banker and advancing to Relationship Banker II. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington, D.C., New York, New Jersey, Arkansas, Alabama, Arizona, Delaware, Indiana, North Carolina, or Georgia.

Requirements

• High school diploma or equivalent.
• Two years of cash-handling experience or equivalent customer service experience.
• Solid oral and written communication skills.
• Must reside in one of the listed eligible states.

Nice To Haves

• One or more years of customer service experience in banking, financial services, or a goal-driven sales position.

Responsibilities

• Open new consumer accounts and services.
• Engage clients using strong oral and written communication and servicing skills.
• Identify customer needs and opportunities to grow relationships through a disciplined sales focus.
• Create and maintain strong client relationships.
• Multitask and contribute a supportive team perspective.
• Comply with bank security and operational policies and procedures.
• Learn and use computer programs and software for client needs, branch automation, service events, workflows, and email.
• Acquire and maintain an understanding of applicable regulatory compliance requirements through training and education.
• Conduct client-facing transactions, including deposits, withdrawals, and payments, as needed on rotation.
• Follow cash-balancing guidelines and resolve errors.
• Support operational functions as needed, including ITM and vault balancing, daily card audits, shipments, and opening and closing.
• Help clients with simple service issues such as debit card replacement, PIN changes, stop payments, and dormant accounts.
• Consistently demonstrate MVB Core Values and maintain professionalism with clients at every touchpoint.
• Cross-train by learning complex business account-opening skills and treasury product sales and setup before transitioning to the Relationship Banker II role.
• Show willingness to participate in community relations events and activities (CRA).

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Accounts (FSA)
• Short- and long-term disability plan
• Group life insurance
• 401K Salary Deferral Plan
• Wellness program
• Education and tuition expense reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide pet insurance coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED