Relationship Banker

Valley National Bank•Westwood, NJ

11d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented service; understands and explains bank products and services; assesses customers’ financial needs; and recommends appropriate solutions. The banker opens deposit accounts, discusses and sells loan products, promotes online and mobile banking, and supports customers with transactions and service needs. The position also supports branch operations by maintaining a cash drawer, using teller equipment, and serving as Vault Teller to manage branch currency and coin levels. It participates in community events and Community Reinvestment Act initiatives, reports significant issues and unusual customer activity to management, and follows applicable compliance requirements, the bank’s code of conduct, and policies and procedures. The role also participates in the sales referral process and assists management with coaching and mentoring branch staff.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately and appropriately.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, on-the-spot decisions about customer transactions while balancing customer satisfaction with the bank’s exposure to loss or fraud.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
Experience with FIS/IBS (Integrated Banking Solutions).

Responsibilities

Grow existing customer relationships and acquire new customers through sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service in alignment with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Build customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, identify sales opportunities, and provide full-service customer support.
Open checking, savings, certificate of deposit (CD), and individual retirement account (IRA) accounts; discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards.
Participate in and oversee the sales referral process to help ensure customers’ financial needs are met.
Assist management in coaching and mentoring branch staff.
Process customer transactions efficiently while using technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits, and ensuring adequate branch cash levels.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank’s code of conduct, policies, and procedures.