Relationship Banker

Valley Bank•Cedar Grove, NJ

11d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role provides professional, friendly, solution-oriented customer service and educates customers about bank products and services to identify suitable financial solutions. The Relationship Banker meets with customers to assess financial needs, open checking, savings, CD, and IRA accounts, and discuss or sell loan products. The role demonstrates online and mobile banking, performs customer transactions, maintains and balances a cash drawer, and serves as Vault Teller by managing branch currency and coin orders, shipments, and distribution within established limits. The position also supports service quality, sales referrals, branch staff coaching and mentoring, community events, and CRA initiatives. It requires reporting significant matters and unusual customer activity to management and adhering to applicable compliance requirements, the bank’s code of conduct, policies, and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, on-the-spot decisions about customer transactions while balancing customer satisfaction against the bank’s exposure to loss or fraud.
Ability to interpret instructions in written, oral, diagram, or schedule form.
Understanding of retail banking and strong customer service skills, including the ability to engage customers in conversation about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree concentrated in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service in alignment with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Build trust, assess customer needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service customer support.
Open checking, savings, CD, and IRA accounts, and discuss or sell loan products to existing and prospective customers.
Demonstrate online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process and assist management with coaching and mentoring branch staff.
Perform customer transactions efficiently using technology; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by maintaining adequate branch cash levels and managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management, and maintain knowledge of compliance and regulatory requirements.
Adhere to the bank’s code of conduct and all policies and procedures.