Relationship Banker

First Commonwealth Bank•West Deer Township, PA

About The Position

A First Commonwealth Relationship Banker supports the company’s mission to improve the financial lives of neighbors and their businesses by delivering a strong customer experience. The role contributes to day-to-day Financial Solutions Center operations, resolves customer issues from beginning to end, builds relationships, identifies customer needs, and connects customers with financial solutions. The banker works with a Manager on Pathways progression and personal development. The role is divided among five essential functions: championing operations and compliance (40%); growing consumer relationships (25%); deepening existing consumer relationships (25%); personal development (10%); and delivering a positive customer experience in every interaction.

Requirements

High school diploma or equivalent.
Three or more years of relevant experience in a client-centric sales environment, with a record of exceeding assigned goals, delivering a high level of client service, and meeting operational expectations.
Excellent communication skills, passion for helping others, motivation to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, and ability to excel in a complex and dynamic environment.
Technological proficiency, including Microsoft Office, the Internet, mobile technology, and banking systems.
Register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS).
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customer privacy and security by following cash-handling, teller-difference, dual-control, audit, internal-control, and company policy requirements.
Have appropriate conversations about NSF/OD and other fee retention.
Manage assigned Top 500 customers and use marketing campaigns to inform customers about products and promotions.
Ask for referrals and advocate for the Refer-A-Friend program.
Use BUILD and BUILD 2.0 during every account opening and develop proficiency in those methods.
Maintain customer relationships through onboarding and outbound calls.
Generate consistent, meaningful weekly appointments, including with prospects.
Identify partner referrals by asking purposeful questions and uncover consumer lending opportunities, with an emphasis on real-estate-secured lending.
Take ownership of personal development and progress toward completion of Pathways.
Increase product knowledge, stay knowledgeable about digital products, and stay informed through Need2Know and First2Know.
Conduct and participate in peer-to-peer coaching and role play, and complete required training on time.
Live the company Mission and Core Values and champion the Customer Service Promise.
Support the team's sales effectiveness and efficiency by championing BUILD and conducting consistent outbound calling.
Follow through promptly and serve as the single contact for problem resolution.
Follow the “One to say YES, two to say NO” rule and maintain high standards of conduct and account integrity.