Relationship Banker I - New Halls Ferry

Regions Bank•St. Louis, MO

13d•$39,601 - $46,880•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways Regions can meet customer needs, and resolves end-to-end customer service inquiries. It is intended for candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, with strong communication skills and a desire to educate customers about ways to bank. The role follows bank procedures and applicable laws and regulations, supports branch goals, and may include outbound calls to customers and prospects. It is full-time and eligible for overtime for hours worked over 40 per week, as well as participation in an incentive plan.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks that help resolve customer issues.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including completing duties assigned by the Branch Manager and identifying and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to explain emerging technology and help meet customers’ financial needs.