Relationship Banker I - New Halls Ferry

Regions•Florissant, MO

12d•$39,601 - $46,880•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role builds personal connections during transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries from start to finish. It is intended for candidates with prior teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, with strong communication skills and a commitment to personalized service. They educate customers about banking options and standard consumer products, including digital banking tools, and help customers bank when, where, and how they want. The position is based at the New Halls Ferry location in Florissant, Missouri. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic service requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and remain informed about their relationship with the bank.
Educate customers on standard consumer products and digital solutions, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and help meet their financial needs.