Relationship Banker I - Town and Country

Regions Bank•Tampa, FL

9d•$39,601 - $46,880•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve end-to-end service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, with strong communication and personalized customer-service skills, and a desire to educate customers about banking options. The role follows bank procedures and applicable laws and regulations, supports branch goals, and helps ensure sound banking practices. It is full-time, incentive-eligible, and eligible for overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.
Spanish bilingual ability.

Responsibilities

Provide a consistent customer experience on the cash line and process deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks that support customer problem resolution.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations, including duties assigned by the Branch Manager; help manage, identify, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing guidance on Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to discuss emerging technology and assist with their financial needs.