Banking Center Relationship Banker 1, Pawtucket, RI
About The Position
The Relationship Banker I provides services to Banking Center customers and helps the team achieve sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. Using strong communication and active listening skills, the banker identifies customers’ financial needs, builds trust, pursues appropriate sales opportunities, generates leads, and delivers quality customer service. The role also develops and maintains partnerships with other business segments through collaboration and communication. The banker responds to customers accurately and promptly, uses available resources and tools, evaluates customer needs through needs-based conversations, and recommends suitable financial products and services. The position performs routine teller transactions and supports sales, retention, and other initiatives intended to advance Banking Center growth and profitability. It is expected to meet or exceed individual and team goals while maintaining compliance with applicable regulations and bank policies and procedures, including branch audit and operations evaluation requirements.
Requirements
- High school diploma or GED required.
- Ability to work a flexible and/or rotating schedule; may be required to work Saturdays, Sundays, and extended hours.
- Travel may be required to alternate Banking Centers.
- Self-starter and highly motivated.
- Working knowledge of all products and services.
- Keep current with systems used for branch transaction processing.
- Strong customer service skills and the ability to support teamwork and create a positive working environment.
Nice To Haves
- Advanced degree (associate and/or bachelor’s).
- Three to four years of customer service and needs-based banking sales experience preferred.
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Responsibilities
- Respond to customers’ needs accurately and promptly, using available resources and tools.
- Evaluate client needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
- Perform routine teller transactions, including deposits, withdrawals, check cashing, loan payments, and other transactions.
- Support sales, retention, and other bank initiatives to advance Banking Center growth and profitability objectives.
- Meet or exceed individual and team goals in sales, service, and operations.
- Maintain compliance with federal and state regulations and bank policies and procedures, and meet or exceed branch audit and operations evaluation requirements.
- Develop and maintain partnerships with other business segments through collaboration and communication.
Benefits
- Competitive rewards package; benefits are described as supporting employees, their families, and well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
