Sales and Service Banker, Pawtucket, RI

Santander•Pawtucket, RI

1d•$34,500 - $53,000•Onsite

About The Position

The Sales and Service Banker serves as a trusted advisor to customers, building strong, lasting relationships by understanding their financial needs and goals. The role provides tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk, and defending against fraud. Bankers proactively assist customers with financial needs, process teller transactions, identify cross-selling opportunities, resolve issues, and educate customers on digital banking tools. They collaborate with team members to meet branch sales targets and contribute to the bank’s overall success. The position is based in Pawtucket, Rhode Island. Duties may extend to supporting nearby branch locations based on business necessity, and the allocation of time among core responsibilities may vary with branch needs. The role requires working branch hours, which can include evenings and weekends. Frequent minimal physical effort, including sitting, standing, and walking, is required; depending on the location, occasional moving and lifting of light equipment or furniture may also be required. Applicants must be legally authorized to work in the United States full-time without employer sponsorship to commence employment. The stated annualized base pay range is $34,500 to $53,000, with actual compensation varying based on skills, experience, training, licensure, certifications, and location. Santander describes its rewards package as supporting employees, their families, and well-being, but does not list specific benefits in the posting.

Requirements

High school diploma or GED.
At least 12 months of experience selling products and/or services; or at least 6 months of retail banking sales, financial services sales, or consultative relationship sales experience in a related industry, with demonstrated success establishing new customers, deepening customer relationships, and delivering results; or at least 6 months of successful Santander experience related to the role’s essential functions and responsibilities, with District Executive, District Operations Manager, and Region President endorsement of performance.
At least 6 months of customer service experience in a high-volume, fast-paced, constantly changing environment.
At least 6 months of cash-handling experience.
Relationship-building skills focused on customer experience and loyalty.
Excellent customer service skills and a passion for helping others.
Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
Experience cross-selling products and services.
Ability to work collaboratively in a team-oriented environment.
Excellent verbal and written communication, consultative, and influence skills.
Ability to maintain a credible, trustworthy, and professional image.
Proficiency using digital tools and technology to enhance customer engagement.
Ability to follow directions, policies, and procedures.
Ability to identify and escalate risk concerns through appropriate channels.
Accuracy and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Legal authorization to work full-time in the United States without employer sponsorship to commence employment.

Nice To Haves

Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
Established work history or equivalent demonstrated through work experience, training, military service, or education.
Experience with Microsoft Office products.

Responsibilities

Meet customers’ transactional, servicing, and product needs.
Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
Develop and maintain strong customer relationships to understand financial needs and provide tailored solutions.
Collaborate with team members and partners to achieve branch goals and drive overall performance.
Deliver personalized, seamless, and attentive customer service.
Build customer loyalty by addressing concerns and providing timely resolutions.
Engage customers with digital platforms and educate them about self-service options.
Communicate clearly and effectively with customers in person, by phone, and through digital channels.
Process teller transactions, including deposits, withdrawals, and transfers, accurately and efficiently.
Handle cash and maintain accurate cash drawer balances.
Assist with custodianship, audits, and other operational tasks.
Comply with regulatory requirements and internal policies related to risk and fraud defense.
Support nearby branch locations when business needs require it.
Perform other duties as assigned by supervisors or managers.