Sales and Service Banker, Pawtucket, RI

Banco Santander • Pawtucket, RI

6d • Onsite

About The Position

The Sales and Service Banker serves as a trusted advisor to customers, building strong relationships by understanding their financial needs and goals. The role provides tailored banking, lending, and investment solutions while delivering exceptional service, minimizing risk, and defending against fraud. Bankers proactively assist customers with financial needs, teller transactions, cross-selling opportunities, issue resolution, and education on digital banking tools. They work with team members to meet branch sales targets and contribute to the bank’s overall success. Time spent on core responsibilities may vary according to branch needs, and the role may support nearby branches when business needs require it.

This position is based in Pawtucket, Rhode Island. It requires working branch hours, which can include weekends and evenings. Frequent minimal physical effort, including sitting, standing, and walking, is required; depending on location, occasional moving and lifting of light equipment or furniture may also be required.

Requirements

• High school diploma or GED required.
• At least 12 months of experience selling products and/or services; or at least 6 months of retail banking sales, financial services sales, or consultative relationship sales experience in a related industry with demonstrated success establishing customers, deepening relationships, and delivering results; or at least 6 months of successful Santander experience related to the role’s essential functions, with endorsement from the District Executive, District Operations Manager, and Region President.
• At least 6 months of customer service experience in a high-volume, fast-paced, constantly changing environment.
• At least 6 months of cash-handling experience.
• Relationship-building skills focused on customer experience and loyalty.
• Excellent customer service skills and a desire to help others.
• Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
• Experience cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent verbal and written communication, consultative, and influence skills.
• Ability to present a credible, trustworthy, and professional image.
• Proficiency with digital tools and technology for customer engagement.
• Ability to follow directions, policies, and procedures and escalate risk concerns appropriately.
• Accuracy and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, including possible weekends and evenings.
• Must be legally authorized to work full time in the United States without employer sponsorship to commence employment.

Nice To Haves

• Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.
• Experience with Microsoft Office products.

Responsibilities

• Address customers’ transactional, servicing, and product needs.
• Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
• Build and maintain customer relationships and provide tailored financial solutions.
• Collaborate with team members and partners to achieve branch goals and drive performance.
• Deliver personalized, seamless, attentive customer service and foster customer loyalty by resolving concerns promptly.
• Engage customers with digital platforms and educate them about self-service options.
• Communicate with customers in person, by phone, and through digital channels.
• Perform teller transactions, including deposits, withdrawals, and transfers, accurately and efficiently.
• Handle cash and maintain accurate cash drawer balances.
• Assist with custodianship, audits, and other operational tasks.
• Comply with regulatory requirements and internal policies related to risk management and fraud defense.
• Support nearby branch locations when required by business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED