Part Time Teller, Pawtucket, RI
About The Position
Santander is seeking a part-time Teller in Pawtucket, Rhode Island. The Teller assists customers with financial needs and transaction processing while delivering exceptional customer service, resolving concerns, minimizing risk, defending against fraud, referring relevant products, and escalating complex issues for timely resolution. The position may also support nearby branch locations based on business necessity. The role includes welcoming customers, reducing wait times, processing deposits, withdrawals, and transfers, handling cash, maintaining an accurate cash drawer, and following bank policies and risk-management procedures. Tellers identify opportunities to cross-sell products, educate customers about digital self-service tools, support custodianship and audits, and keep the work area clean and organized. The position requires working branch hours, which may include evenings and weekends.
Requirements
- High school diploma or GED.
- At least 6 months of cash-handling experience.
- At least 6 months of demonstrated customer service experience.
- Excellent customer service skills and a passion for helping others.
- Ability to identify and escalate risk concerns through appropriate channels.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication skills.
- Comfort using digital tools and technology to enhance customer engagement.
- Ability to stay energetic and organized and multitask in a fast-paced, changing environment.
- Accuracy and attention to detail.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
- Must be legally authorized to work in the United States without employer sponsorship to commence employment.
Nice To Haves
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Preferred experience with Microsoft Office products.
Responsibilities
- Welcome customers, minimize wait times, and assist with their banking needs.
- Process deposits, withdrawals, transfers, and other transactions.
- Handle cash and maintain accurate cash drawer balances.
- Follow bank policies and procedures, including compliance and risk-management protocols to prevent fraud.
- Recognize opportunities to cross-sell bank products and deepen customer relationships.
- Engage customers and use digital tools to educate them about self-service options.
- Assist with custodianship, audits, and other operational tasks.
- Maintain a clean and organized work area.
- Support nearby branch locations when business necessity requires.
Benefits
- A competitive rewards package.
- Benefits designed to support employees, their families, and their well-being.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
