Part Time Teller, Lincoln, RI

Banco Santander•Lincoln, RI

3d•Onsite

About The Position

As a Teller at Santander, you assist customers with their financial needs and process transactions while providing exceptional customer service. The role involves resolving concerns, minimizing risk, preventing fraud, referring customers to relevant products, and escalating complex issues for timely resolution. You will help customers with banking needs, process deposits, withdrawals, and transfers, handle cash, and maintain accurate cash drawer balances. You will also educate customers about digital self-service options, assist with operational tasks, and maintain a clean, welcoming work area. Responsibilities may include supporting nearby branch locations based on business needs. The position is part-time and based in Lincoln, Rhode Island. Branch hours may include weekends and evenings.

Requirements

High school diploma or GED.
At least 6 months of cash-handling experience.
At least 6 months of demonstrated customer service experience.
Excellent customer service skills and a passion for helping others.
Ability to identify and escalate risk concerns through appropriate channels.
Ability to follow directions, policies, and procedures.
Effective listening and communication skills.
Comfort using digital tools and technology to enhance customer engagement.
Energetic, organized, and able to multitask in a fast-paced, changing environment.
Accuracy and attention to detail.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Legal authorization to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Welcome customers, minimize wait times, and assist with banking needs.
Process deposits, withdrawals, transfers, and other transactions.
Handle cash and maintain accurate cash drawer balances.
Follow bank policies and procedures, including compliance and risk management protocols, to help prevent fraud.
Recognize opportunities to cross-sell bank products and deepen customer relationships.
Engage customers and use digital tools to educate them about self-service options.
Assist with custodianship, audits, and other operational tasks.
Maintain a clean and organized work area.
Support nearby branch locations when required by business needs.
Resolve customer concerns and escalate complex issues or risk concerns to appropriate channels.