Rehabilitation Services Technician

Family Health Centers of San Diego•San Diego, CA

About The Position

Family Health Centers of San Diego (FHCSD) is hiring a Rehabilitation Services Technician to provide a wide range of administrative support services and assist with routine, non-clinical therapeutic treatments using physical or mechanical methods. Under direction from medical staff and providers, the technician supports patients during exercises and functional activities, helps position and transport patients, and applies rehabilitation modalities as instructed. The role also includes observing and reporting patient responses, maintaining treatment equipment and supplies, and performing clinic administrative tasks related to patient registration, payments, referrals, authorizations, and scheduling. The successful candidate will demonstrate a commitment to community medicine and culturally competent care for medically underserved patients. The position may require occasional travel between sites and other locations. FHCSD offers a salary range of $23.00–$27.49, along with benefits including a retirement plan with employer match, paid time off, extended sick leave, paid holidays, insurance, employee discounts, and wellness programs.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience as a physical therapy aide or rehabilitation technician.
At least 1 year of customer service experience; healthcare experience is preferred.
Must have a valid California driver’s license, an automobile, and proof of minimum car insurance required under California law. Insurance limits of $100,000 are recommended.
Must have an acceptable driving record.
Must obtain a valid California driver’s license within ten days of establishing California residency, as required by California law.

Nice To Haves

Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course is strongly preferred.
Customer service experience in a healthcare environment is preferred.

Responsibilities

Instruct, motivate, safeguard, and assist patients practicing exercises and functional activities under the direction of medical staff.
Assist patients onto or into therapy equipment and secure them appropriately.
Transport patients to and from treatment areas using wheelchairs or standing support as needed.
Administer active and passive manual therapeutic exercises, therapeutic massage, ultrasound, electrical stimulation, cryotherapy, and heat, including applying and removing clinical rehabilitation modalities according to provider instructions.
Administer static and intermittent mechanical traction according to provider instructions.
Observe patients during treatment, record completion of prescribed exercises and responses to exercises and modalities, and report findings to the physical therapy provider.
Clean, sterilize, and disinfect exam tables and equipment as instructed.
Maintain supply and stock levels in clinic and gym areas and storage spaces, keeping areas organized and clean according to posted guidelines.
Order supplies as directed.
Support patient check-in and check-out, including verifying identification, updating demographic and insurance information, and ensuring forms are provided and completed accurately.
Collect copays and other payments according to coverage specifications, including payments from self-pay patients.
Screen patients for eligibility and financial assistance.
Complete required documentation accurately, thoroughly, and promptly according to department standards, and ensure it is placed in the patient’s Electronic Health Record.
Confirm, request, and process referrals and authorizations.
Contact patients to schedule appointments and provide reminder and recall notifications.
Provide proactive customer service by listening to patients, taking ownership of solutions, identifying customer needs, and involving leadership to resolve concerns.
Perform other duties as assigned.