Rehabilitation Services Technician

Family Health Centers of San Diego•San Diego, CA

4d•$23 - $27

About The Position

Family Health Centers of San Diego (FHCSD) is seeking a Rehabilitation Services Technician to provide a wide range of administrative support and assist with routine, non-clinical therapeutic treatments using physical or mechanical methods. The technician uses equipment and techniques to perform physical therapeutic modalities, practices, and procedures under provider direction. The role also supports patient check-in and check-out, scheduling, referrals, authorizations, payments, documentation, and customer service. Travel between sites and other locations is occasionally required. The successful candidate will demonstrate a commitment to community medicine and culturally competent care for medically underserved patients.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience as a physical therapy aide or rehabilitation technician.
At least 1 year of customer service experience; health care experience is preferred.
For occasional travel between sites and other locations, a valid California driver’s license, an automobile, proof of minimum car insurance required under California law, and an acceptable driving record are required.

Nice To Haves

Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course is strongly preferred.
Customer service experience in a health care environment is preferred.

Responsibilities

Instruct, motivate, safeguard, and assist patients with exercises and functional activities under medical staff direction.
Assist patients onto or into therapy equipment and secure them as needed.
Transport patients to and from treatment areas using wheelchairs or standing support as needed.
Administer active and passive manual therapeutic exercises, therapeutic massage, ultrasound, electrical stimulation, cryotherapy, and heat; apply and remove rehabilitation modalities according to physical therapy or chiropractic provider instructions.
Administer static and intermittent mechanical traction according to provider instructions.
Observe patients during treatment, record completion of prescribed exercises and responses to exercises and modalities, and report observations to the physical therapy provider.
Clean, sterilize, and disinfect examination tables and equipment as instructed.
Maintain and organize supply and stock levels in the gym or clinic and storage areas according to posted guidelines.
Order supplies as directed.
Support patient check-in and check-out, including verifying identification, updating demographic and insurance information, and ensuring forms are provided and completed accurately.
Collect applicable co-pays and payments from insured and self-pay patients, and screen patients for eligibility and financial assistance.
Complete required documentation accurately, thoroughly, and on time according to department standards, and ensure it is placed in the patient’s Electronic Health Record.
Confirm, request, and process referrals and authorizations.
Contact patients to schedule appointments and provide reminder or recall notifications.
Provide proactive customer service by listening to patients, taking ownership of solutions, identifying customer needs, and involving leadership to resolve concerns.
Perform other duties as assigned.