Rehabilitation Services Coordinator

Allina Health System • Golden Valley, MN

1d • Onsite

About The Position

The Rehabilitation Services Coordinator is the first point of contact for patients and clients receiving services at Courage Kenny Rehabilitation Institute. The role creates a welcoming experience and supports the start of each patient’s rehabilitation journey by managing check-in, maintaining accurate patient records and demographic information, and scheduling future appointments. The position also provides reception, telephone coverage, scheduling, chart preparation, and administrative support to the department.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.

Nice To Haves

• High school diploma or GED.
• Customer service experience.
• At least 1 year of scheduling experience in a healthcare setting.
• Experience with EPIC.
• At least 1 year of in-person customer service experience.
• Experience working with patients.

Responsibilities

• Schedule and reschedule patient appointments, procedures, diagnostic tests, and related appointments.
• Enter scheduling documentation into the electronic medical record.
• Register patients, verify insurance, and obtain prior authorizations as needed.
• Create, delete, and modify schedule versions and calendars to reflect therapist schedule changes.
• Arrange interpreter services for patients as needed.
• Provide department reception, patient check-in, and telephone coverage, routing messages appropriately.
• Organize and maintain department records, manuals, and patient education materials.
• Participate in patient data reporting and comply with regulatory standards.
• Create and maintain training materials for new and current employees.
• Assist physicians with reimbursements and expense reports, credentialing, charge capture, and medical records.
• Maintain governmental payor logs, including faxing.
• Update patient charts and assist with email communications related to initial patient assessments.
• Review patient records to identify needed outside documents, contact document sources, obtain records, and scan and index them in the electronic medical record.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed