Rehabilitation & Treatment Coordinator, Child & Family Services

Behavioral Health System Baltimore • Baltimore, MD

4d • Hybrid

About The Position

The Rehabilitation & Treatment Coordinator works with service providers to manage BHSB contracts and assigned levels of care within the Public Behavioral Health System, with a primary focus on children, youth, young adults, and families. The Coordinator manages a portfolio of program contracts, ensuring alignment with funding purposes, defining deliverables, and evaluating provider performance. The role also provides technical assistance and oversight to providers to support quality care and compliance with applicable requirements.

The position builds and maintains relationships with provider organizations and community stakeholders, and serves as a key contact for information sharing and technical assistance. It requires knowledge of mental illness, substance use disorders, services available within Maryland’s Public Behavioral Health System, and the broader system of care. The role reports to the Associate Director, Child & Family Services, and is based in Baltimore, Maryland, in a hybrid work environment. It is full-time and has no supervisory responsibilities.

The Coordinator leads assigned levels of care and grant-funded contracts, contributing to strategic planning, committees, service-system improvement, contract administration, fiscal monitoring, quality measurement, and provider accountability. The role also responds to community concerns, develops effective working relationships across the system, and may serve on BHSB’s disaster response team as needed. The position may involve access to protected health information, which must be handled in accordance with BHSB policies. Local travel to meetings, conferences, and site visits is required for up to 50% of the time, and access to transportation is needed.

BHSB is a nonprofit organization serving as Baltimore City’s Local Behavioral Health Authority. It plans, manages, and monitors behavioral health resources, programs, and policies, and partners with local and state agencies to address mental illness and substance use. BHSB describes its culture as emphasizing trust, belonging, learning, flexibility, empowerment, transparency, shared decision-making, authentic communication, and individual and collective accountability.

Requirements

• Master’s degree in Social Work, Counseling/Psychology, Human Services, Public Health, Public Administration, or an allied health field.
• Five years of research, administrative, or management experience in behavioral health.
• Knowledge of behavioral health services, including rehabilitative and clinical services and their delivery within the Public Behavioral Health System.
• Knowledge of behavioral health regulations, legislation, current developments, and evidence-based or evidence-informed practices.
• Knowledge of resources available to internal and external partners within the Public Behavioral Health System.
• Cultural competence and commitment to equity.
• Proficiency in program management, including governance, financial management, service delivery, data collection and reporting, and communications.
• Ability to manage a comprehensive array of mental health and substance use disorder services and develop effective communication channels with stakeholders.
• Ability to analyze service-delivery and system-level challenges, develop and assess interventions, make recommendations, and implement solutions.
• Sound judgment in resolving problems and implementing project goals.
• Ability to work effectively with community organizations, leaders, service providers, consumers, families, and other stakeholders.
• Strong collaboration skills with internal and external partners.
• Effective written and oral communication skills in interdisciplinary and culturally diverse settings, including communication with staff, stakeholders, and regulatory agencies.
• Intermediate to advanced proficiency with technology used to support work processes, including Microsoft 365.
• Proficiency with Microsoft Office Suite applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to interact with leadership in Baltimore City.
• Ability to work professionally, confidentially, and collaboratively.
• Ability to resolve complex issues and prioritize tasks.
• Excellent customer service skills and effective computer skills.
• Ability to interact in hybrid and virtual environments.
• Ability to travel locally 50% of the time and access to transportation for off-site meetings, conferences, and site visits.

Nice To Haves

• Maryland state licensure in social work or counseling is preferred but not required.

Responsibilities

• Lead assigned levels of care and grant-funded contracts within the Public Behavioral Health System.
• Engage in strategic planning with colleagues, treatment providers, and community stakeholders to improve access to and quality of care.
• Participate in, organize, or facilitate internal and external committees or teams as appropriate.
• Evaluate services, systems, and partnerships and provide input on potential improvements.
• Lead contract teams and ensure administrative, fiscal, quality assurance, and program components are addressed.
• Collaborate with fiscal staff to monitor budgets and spending and recommend funding reallocations when needed.
• Review service-delivery methods and recommend changes when warranted.
• Develop quality indicators with quality staff and monitor data to ensure benchmarks are met.
• Serve as the agency’s primary contact for assigned service lines and facilitate communication with providers and stakeholders.
• Provide expertise and oversight to treatment providers to support compliance with state, federal, and local regulations and contractual requirements.
• Maintain effective working relationships with treatment providers, community stakeholders, Baltimore City residents, consumers, and families.
• Respond to stakeholder concerns and community needs in a timely and effective manner.
• Identify opportunities for shared work that benefit the system and its partners.
• Collaborate effectively with internal and external colleagues and engage in honest dialogue, including when navigating conflict.
• Uphold and operationalize BHSB’s values of Integrity, Equity, Innovation, Collaboration, and Quality.
• Serve on BHSB’s disaster response team as needed.
• Protect the security and confidentiality of protected health information in accordance with BHSB policies.
• Perform other duties as assigned.
• Travel locally to off-site meetings, conferences, and site visits as required.

Benefits

• Competitive compensation package and base pay.
• Comprehensive medical coverage.
• Dental coverage.
• Vision coverage.
• Employer-paid life insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 403(b) plan with employer contribution.
• Choice of four flexible spending account plans.
• Employee-paid legal benefit.
• Generous paid time off.
• 13 paid holidays.
• Employer-paid health reimbursement arrangement for medical plan participants, accessed through a $5,000 or $10,000 debit card depending on coverage.
• Hybrid, family-friendly work practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level