Rehabilitation & Treatment Coordinator, Child & Family Services

Behavioral Health System Baltimore•Baltimore, MD

1d•Hybrid

About The Position

The Rehabilitation and Treatment Coordinator, Child & Family Services, works with service providers to manage BHSB contracts and certain levels of care within Maryland’s Public Behavioral Health System, with a primary focus on children, youth, young adults, and families. The role manages a portfolio of program contracts, aligning them with funding purposes, setting deliverables, and evaluating provider performance. It also provides technical assistance and oversight to providers to support quality care and compliance with applicable requirements. The coordinator builds and maintains relationships with providers and community stakeholders and applies knowledge of mental illness, substance use disorders, available services, and the broader system of care. The position serves as program lead for assigned levels of care and grant-funded contracts, and as a key contact for stakeholders seeking information and technical assistance. It contributes to strategic planning, service improvement, contract and budget oversight, quality monitoring, and communication among providers and community partners. The role reports to the Associate Director, Child & Family Services, has no supervisory responsibilities, and may require local travel to off-site meetings, conferences, and site visits up to 50% of the time. It is a full-time, hybrid position based in Baltimore, Maryland.

Requirements

Master’s degree in Social Work, Counseling/Psychology, Human Services, Public Health, Public Administration, or an allied health field.
Five years of research, administrative, and/or management experience in behavioral health.
Knowledge of behavioral health services, including rehabilitative and clinical services and how they are delivered in the Public Behavioral Health System.
Knowledge of behavioral health regulations, legislation, current developments, and evidence-based or evidence-informed practices.
Knowledge of resources available to internal and external partners within the Public Behavioral Health System.
Cultural competence and commitment to equity.
Proficiency in program management, including governance, financial management, service delivery, data collection and reporting, and communications.
Ability to manage a comprehensive service array for mental health and substance use disorders and develop communication channels that foster stakeholder confidence and cooperation.
Ability to analyze service-delivery and system-level challenges, develop and evaluate interventions, formulate recommendations, and implement solutions.
Sound judgment in resolving problems and implementing project goals.
Ability to work effectively with community organizations and leaders, service providers, consumers, family members, and other stakeholders.
Ability to collaborate effectively with internal and external colleagues.
Strong written and oral communication skills and ability to communicate in interdisciplinary, culturally diverse settings with staff, stakeholders, and regulatory agencies.
Intermediate to advanced technology skills, including Microsoft 365; proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to interact in hybrid and virtual environments and with Baltimore City leadership.
Ability to work professionally, confidentially, and collaboratively.
Ability to resolve complex issues and prioritize tasks.
Excellent customer service and effective computer skills.
Ability to travel locally 50% of the time and access to transportation for off-site meetings, conferences, and site visits.
Must obtain required authorization for a background check; employment is contingent on the results of the check.

Nice To Haves

Maryland state licensure in social work or counseling is preferred but not required.

Responsibilities

Lead assigned levels of care and grant-funded contracts within the Public Behavioral Health System.
Participate in strategic planning with colleagues, treatment providers, and community stakeholders to improve access to and quality of care.
Participate in or organize and facilitate internal and external committees or teams.
Evaluate service areas, systems, and partnerships and provide recommendations for improvement.
Lead contract teams and ensure administrative, fiscal, quality assurance, and program components are addressed.
Collaborate with fiscal staff to monitor budgets and spending and recommend funding reallocations when necessary.
Review service delivery methods and recommend changes when warranted.
Develop quality indicators with quality staff and monitor data to ensure benchmarks are met.
Serve as the primary agency contact for assigned service lines and facilitate communication among community providers and stakeholders.
Provide provider expertise and oversight to support adherence to state, federal, and local regulations and contract requirements.
Support effective working relationships with providers, community stakeholders, and Baltimore City residents.
Respond to stakeholder concerns and community needs in a timely and effective manner.
Build and maintain relationships with peers, community organizations and leaders, providers, consumers, family members, and other stakeholders.
Identify opportunities for mutually beneficial shared work across the system and its partners.
Work collaboratively across BHSB and with external partners, foster open and honest dialogue, and navigate conflict in day-to-day interactions.
Uphold BHSB’s values of Integrity, Equity, Innovation, Collaboration, and Quality.
Serve on BHSB’s disaster response team as needed.
Protect the security and confidentiality of protected health information in accordance with BHSB policies.
Perform other duties as assigned.
Travel locally to meetings, conferences, and site visits as required.

Benefits

Competitive compensation package with base pay.
Comprehensive medical coverage.
Dental coverage.
Vision coverage.
Employer-paid life insurance.
Short-term disability coverage.
Long-term disability coverage.
403(b) plan with employer contribution.
Choice of four FSA plans.
Employee-paid legal benefit.
Generous paid time off.
13 paid holidays.
Employer-paid health reimbursement arrangement for medical plan participants, accessed through a $5,000 or $10,000 debit card depending on coverage, for eligible deductible and copay expenses.
Hybrid, family-friendly work practices.