REHABILITATION SERVICES TECHNICIAN

Arizona Department of Administration•Prescott Valley, AZ

1d•Hybrid

About The Position

The Department of Economic Security’s Division of Employment and Rehabilitation Services, Rehabilitation Services Administration, is seeking a Rehabilitation Services Technician to support Vocational Rehabilitation services for Arizonans with disabilities. The position provides potential applicants with a basic overview of services, arranges office orientation sessions, and may conduct initial interviews. The technician works closely with clients to communicate appointment information, help them contact and work with vendors, and show them how to access community services. The position is described as hybrid and may be eligible for remote work within Arizona, with a minimum of two days per week in the office or hoteling space. Travel for State business is required. The role supports Vocational Rehabilitation Counselors with case management activities, client interviews and documentation, case-file maintenance, referrals to community and social-service resources, appointment reminders, and information about Rehabilitation Services Administration programs. The ideal candidate has experience working with people with disabilities and qualifies through one of the stated combinations of education and related program experience.

Requirements

Knowledge of federal and state laws and regulations governing Vocational Rehabilitation services for individuals with disabilities.
Knowledge of Vocational Rehabilitation program guidelines and best practices.
General knowledge of disabilities, disabling medical conditions, and available community resources.
Knowledge of computer software, including Microsoft Office Suite, Google Suite, internet applications, and email.
Skill in providing support to manage caseloads.
Skill in data entry and maintaining up-to-date progress notes.
Written and verbal communication skills.
Ability to establish and maintain effective working relationships.
Ability to prioritize, assign, and review work.
Ability to research and prepare letters for a Vocational Rehabilitation Counselor’s signature.
Meet one of the following education and experience pathways: an associate degree in a discipline related to human services; or 21 semester hours in a human-services-related discipline and one year of experience in a vocational rehabilitation or independent living program; or a high school diploma or GED and two years of experience in a vocational rehabilitation or independent living program; or three years of experience in an organized program providing services to individuals with developmental disabilities. A qualifying certificate program substitutes for one year of experience.
Undergo searches of the Child Protective Services Central Registry and Adult Protective Services Registry.
Have, or meet the requirements to obtain before the first day of employment, a valid Level One Arizona fingerprint clearance card.
Successfully pass background and reference checks and complete E-Verify requirements.
Travel for State business is required. If driving or vehicle use is an essential job function, maintain a valid class-appropriate driver's license, meet required driver-training and driving-record requirements, and maintain required insurance when operating a personally owned vehicle on State business.

Nice To Haves

Experience working with persons with disabilities.
Completion of an accredited college certificate program in disability awareness, social services, substance abuse, or another behavioral services field; this substitutes for one year of experience.

Responsibilities

Assist the counselor with case management activities and work as part of a team to support clients throughout the process.
Interview applicants and document their self-reported disability, socioeconomic information, medical or psychological concerns, and other disability-related information.
Maintain client case files and ensure information is up to date.
Provide clients with resource and referral information for community organizations, private agencies, institutions, inter- and intra-agency groups, and other social services.
Correspond with clients about assessment and counselor appointments and request needed documentation.
Provide information about Rehabilitation Services Administration programs.
Arrange office orientation sessions for potential applicants and provide them with a basic overview of Vocational Rehabilitation services.
Help clients contact and work with vendors and show them how to use community services.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.