Rehabilitation Services Technician

Arizona Department of Administration•Prescott Valley, AZ

7h•Hybrid

About The Position

The Arizona Department of Economic Security (DES), Division of Employment and Rehabilitation Services (DERS), Rehabilitation Services Administration (RSA), is hiring a Rehabilitation Services Technician to support people with disabilities who are exploring or receiving Vocational Rehabilitation services. The role provides potential applicants with a basic overview of services, arranges office orientation sessions, and may conduct initial interviews. The technician works with clients to communicate appointment information, help them contact and work with vendors, and show them how to access community services. The position assists counselors with case-management activities and works as part of a team to support clients throughout the rehabilitation process. It includes interviewing applicants, documenting client-reported disability and related information, maintaining current case files, providing community resource and referral information, and communicating with clients about appointments and requested documentation. The role is based in Prescott Valley, Arizona, and has a hybrid work environment. Remote work may be available within Arizona, with a minimum of two days per week in the office or a hoteling space. Travel is required for State business. The listed salary is $18 per hour, or $37,440 annually.

Requirements

Knowledge of federal and state laws and regulations concerning Vocational Rehabilitation services for people with disabilities.
Knowledge of Vocational Rehabilitation program guidelines and best practices.
General knowledge of disabilities, disabling medical conditions, and available community resources.
Knowledge of computer software including Microsoft Office Suite, Google Suite, internet applications, and email.
Skill in supporting caseload management.
Skill in data entry and maintaining up-to-date progress notes.
Written and verbal communication skills.
Ability to establish and maintain effective working relationships.
Ability to prioritize, assign, and review work.
Candidates are subject to searches of the Child Protective Services Central Registry and Adult Protective Services Registry.
Must have, or meet the requirements to obtain before the first day of employment, a valid Level One Arizona fingerprint clearance card.
Must successfully pass background and reference checks and complete E-Verify.
If driving or using a vehicle is an essential job function, must maintain a current, valid, class-appropriate driver's license, meet driver-training and driving-record requirements, and maintain required liability insurance when using a personally owned vehicle for State business.

Nice To Haves

Experience working with people with disabilities.
An associate degree in a discipline related to human services; or 21 semester hours in a human-services-related discipline and one year of experience in a vocational rehabilitation or independent living program; or a high school diploma or GED and two years of experience in such a program; or three years of experience in an organized program serving individuals with developmental disabilities.
A certificate from an accredited college in disability awareness, social services, substance abuse, or another behavioral-services field may substitute for one year of experience.

Responsibilities

Assist the counselor with various case-management activities and work as a team to support clients throughout the process.
Interview applicants and document self-reported disability, socioeconomic information, medical or psychological concerns, and other disability-related information.
Maintain client case files and ensure information is up to date.
Provide clients with resource and referral information for community organizations, private agencies, institutions, inter- and intra-agency groups, and other social services.
Contact clients to inform and remind them of assessment and counselor appointments and to request documentation.
Provide information about Rehabilitation Services Administration programs.
Provide potential applicants with a basic overview of Vocational Rehabilitation services and arrange office orientation sessions.
May complete initial interviews.
Assist clients in contacting and working with vendors and in learning how to use community services.
Research and prepare letters for the Vocational Rehabilitation Counselor’s signature.
Travel for State business.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Remote-work options may support work-life balance; remote work is a management option and may be terminated at the agency’s discretion.