Rehabilitation Clinical Support Associate-PRN/Float

IU Health•Indianapolis, IN

13d•Onsite

About The Position

The Rehabilitation Clinical Support Associate oversees patient flow from entry to destination, ensuring timely, accurate, and professional service delivery. This PRN float position supports nine clinic locations and requires flexibility to work at any location. The schedule is limited to a maximum of 24 hours per week, with stated clinic hours of Monday through Thursday, 7:15 a.m.–6:15 p.m., and Friday, 7:15 a.m.–4:15 p.m. The role includes patient account resolution, collection of information for financial and demographic records, insurance verification and prior authorization, patient registration and scheduling, phone support, and departmental operational activities. It also involves supporting infection control, equipment training, regulatory compliance, safety programs, supply management, and departmental productivity, quality, and service goals.

Requirements

High school diploma or GED is required.

Nice To Haves

Zero to three years of customer service or medical experience is desired.
At least one year of medical office experience, or a combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology.
Basic proficiency in MS Office, including Word, PowerPoint, Excel, and Teams.

Responsibilities

Oversee patient flow from entry to destination and ensure timely, accurate, and professional service delivery.
Resolve patient accounts accurately and promptly.
Collect information to generate complete and accurate financial and demographic records.
Verify insurance, obtain prior authorization, and coordinate benefits.
Communicate with payers and patients to confirm financial information.
Register patients accurately and schedule recurring appointments.
Answer incoming calls and direct patients and visitors appropriately.
Participate in departmental operations and performance-improvement activities.
Comply with infection control, equipment training, regulatory standards, and safety programs.
Order, distribute, and maintain department supplies.
Meet productivity, quality, and service standards to support departmental goals.